Troubleshooting Tip: Collector Upgrade Failure - Error 'Running upgrade.sh Failed 7'

Problem:

Collector upgrade fails with the error:

Running upgrade.sh Failed 7

The error gets logged in the log file on the collector:

/opt/phoenix/log/collector-upgrade.log

Manual execution of the upgrade. The sh script (sh upgrade.sh) on the collector shows the actual error:

Invalid Iptype

Cause:

The upgrade script (upgrade.sh) is hardcoded to use the default network interface eth0. However, the collector is configured to use a different interface (e.g., bond0, ens192, etc.), resulting in a mismatch and failure during the upgrade process.

Solution:

Log in to the collector CLI using SSH and perform the steps: 

1. Back up the configuration file:

    cp -a /opt/phoenix/config/phoenix_config.txt /opt/phoenix/config/phoenix_config.txt_orig

2. Update the network interface setting: Edit /opt/phoenix/config/phoenix_config.txt and modify the value of:

         selected_network_interface=<actual_interface_name>

For example, if the collector uses bond0, change:

    selected_network_interface=eth0

To:

    selected_network_interface=bond0

3. Retry the upgrade: Reinitiate the image install for the collector from the Supervisor GUI.