Skip to main content
alaxkar
Staff
Staff
September 11, 2025

Technical Tip: How to remove an old supervisor from a FortiSIEM collector

Description This article describes how to remove an old supervisor from a FortiSIEM collector.
Scope FortiSIEM.
Solution

To remove the old supervisor from the collector, first disassociate the Old Supervisor from the Collector:

  1. Remove the collector from the GUI (Old Supervisor).
  2. Check the PostgreSQL database to verify that the collector has been removed:

 

psql -U phoenix phoenixdb
select * from ph_sys_collector; server
\q

 

  1. Remove the license from the collector:

 

cd /etc/opsd
ls –la
rm –f <----- Insert the file that is there - either .phoenixXXXXXX or .fortisiemXXX.
reboot now

 

  1. Add the collector in the GUI via the New Supervisor.

  2. Register the collector using the following command:

 

phProvisionCollector --add <Organization-user-name> <Organization-user-password> <Supervisor-IP> <Organization-name> <Collector-name>

 

After the registration is complete, the collector should restart automatically.

  1. Check the PostgreSQL database to see if the collector has been assigned a Natural ID.

 

psql -U phoenix phoenixdb
select * from ph_sys_collector;
\q

 

  1. Check the GUI/collector health.
    Thought Leadership. Security Summit. Thursday, November 12th, PGA National Resort, Palm Beach Gardens, FL.
    Thought Leadership. Security Summit. Thursday, October 8th. Disney's Grand Californian Hotel & SPA, Anaheim, CA.
    Security Operations Summit: Modernize SecOps. Operate AI-Native.AMER: November 4 | 9:00 AM PST. India and SAARC: November 5 | 10:00 AM IST. EMEA: November 5 | 10:30 AM CET. APAC: November 5 | 11:00 AM SGT