Technical Tip: FortiSIEM GUI Error 'HTTP Status 404'

FortiSIEM may fail during the GUI loading process and display the below error:

Run the below commands in the CLI for License and Log collection:

#cd /opt/phoenix/bin
#phziplogs /tmp/<case_number> 7

#/opt/phoenix/bin/get-fsm-health.py --local -o /tmp/fsm-health-report.tx

A possible reason for this error is that the license is expired.

1. Verify the License status: 

     # phLicenseTool --show

################# FortiSIEM License Info #################
License Information:
Attribute Value Expiration Date
Serial Number FSMSxxxxxxxxxxxx
Hardware ID xxxxxxx-xxxx-xxx-xxxx-xxxxxx
License Type Enterprise
Devices x0x Aug xx, xxxx (Expired)
Endpoint Devices N/A N/A
Additional EPS N/A N/A
Total EPS 0 Aug xx, xxxx (Expired)
Agents 100 Aug xx, xxxx (Expired)
UEBA Telemetry License x0x Aug xx, xxxx (Expired)
IOC Service Expired Aug xx, xxxx (Expired)
Maintenance and Support Expired Aug xx, xxxx (Expired)

2. Restart the Daemon: If the License is valid, restart the Daemon, it will refresh and load the GUI:

# su admin
$ cd /opt/glassfish/domains/domain1/
$ rm -rf generated/
$ rm -rf osgi-cache/
$ cat /opt/glassfish/domains/domain1/config/pid
$ kill -9 $(cat /opt/glassfish/domains/domain1/config/pid)