Technical Note: [Accelops KB] Product Functionality: Support for VOIP Monitoring
Description
Does AccelOps support monitoring VOIP?
Yes, AccelOps currently supports Cisco Call Manager version 7.
VoIP Metrics
- Delay (Round Trip Time) – avg., min., max.
- Overall Jitter - avg., min., max.
- Source to Destination Jitter - avg., min., max.
- Overall Packet Loss
- Source to Destination Packet Loss
- Destination to Source Packet Loss
- Missing-in-Action
- Packets Late
- Voice ICPIF Score (Impairment Calculated Planning Impairment Factor)
- Voice MOS (Mean Opinion Score)
VoIP Reports
- Top Call Paths by MOS
- Top Call Paths by Packet Lost
- Top Call Paths by Latency
- Top Call Paths by Jitter
- Detailed Call Path Latency Reports
- Detailed Call Path Jitter Reports
- Detailed Call Path Packet Loss Reports
- Top VoIP Callers
In addition to the metrics and report above, note you also get the following features by default with our system.
Additional VoIP Features
- Discovery of IP Phones
- Collection and Parsing of Call Detail Records (CDRs)
- Application Level Dashboards for VoIP Metrics
- Up/Down Alerting from phones
