Technical Note: [Accelops KB] Problem - An exception added to a rule but the rule is still firing

Summary of Topic

In order for an exception condition for a rule to work as desired all attributes used in an exception must be referenced in both the Group By section of the Rule sub pattern and the Incident Attributes.

If either of these requirements are not met then the rule exception will not work.

Example:

I have taken our system rule,  Multiple Admin Login Failures: Net Device, and added an exception to not fire the rule if the User attribute is Santa.

Here is the subpattern, which is not modified:

Here is the incident definition, which is also not modified:

Here is the exception:

Notice all 3 contain the attribute User.

Additional Resources

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Version Application

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