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September 27, 2016

Technical Note: [Accelops KB] Error 'failed (internal file I/O error)' when running Test Connectivity for a SSH credential

  • September 27, 2016
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Description

When I run a Test Connectivity for a SSH credential I received an error "failed (internal file I/O error)".  But I have successfully run this before. 

Why am I getting this error?

 

Answer

The RSA public key is no longer valid.

Please follow the steps in the related KB article "How to reset SSH key" to resolve.

 

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Technical Note: [Accelops KB] How to reset SSH key