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MebinBaby
New Member
February 18, 2022
Question

Scheduled Report Send Error

  • February 18, 2022
  • 1 reply
  • 745 views
Hi all,

I am not receiving scheduled reports to my email. Did anyone experience similar issue?

Appreciate help, suggestions 

Received below error notification.

Error: <174>Feb 18 07:50:07 [PH_REPORT_ACTION_STATUS]:[phCustId]=1,[eventSeverity]=PHL_INFO,[actionTime]=Fri Feb 18 07:50:07 EST 2022,[deliveryId]=2725380113,[phEventCategory]=3,[reportName]=Test Report Name [actionError]=Authentication Failed: Invalid username or password,[procName]=AppServer,[deliveryName]=,[customer]=Global,[actionResult]=Failed,[phLogDetail]=Record report notification action result{nolookups}

    1 reply

    SimonMonai
    New Member
    February 22, 2022
    Hi Mebin

    Are you able to send mails from the FortiSIEM other than the reports? You may want to have a look at the settings in Admin>Settings>System>Email and send a test mail. Use the same sender in the report settings to avoid mail filter issues.
    Then next question: Does the report complete when you run it manually (Click Run in the Top Right Corner)? If both of this things work then I guess you should try again...

    Regards
    Simon-------------------------------------------
    Original Message:
    Sent: Feb 18, 2022 07:05 AM
    From: Mebin Baby
    Subject: Scheduled Report Send Error

    Hi all,

    I am not receiving scheduled reports to my email. Did anyone experience similar issue?

    Appreciate help, suggestions 

    Received below error notification.

    Error: <174>Feb 18 07:50:07 [PH_REPORT_ACTION_STATUS]:[phCustId]=1,[eventSeverity]=PHL_INFO,[actionTime]=Fri Feb 18 07:50:07 EST 2022,[deliveryId]=2725380113,[phEventCategory]=3,[reportName]=Test Report Name [actionError]=Authentication Failed: Invalid username or password,[procName]=AppServer,[deliveryName]=,[customer]=Global,[actionResult]=Failed,[phLogDetail]=Record report notification action result{nolookups}
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