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ankit_singh
ankit_singh
New Member
January 24, 2026
Question

FortiSIEM Worker Health critcial and some services are down

  • January 24, 2026
  • 1 reply
  • 188 views

Hello,

 

I have configured worker node. But on Fortisiem its health is showing critical (no updates received). When I checked worker node phoenix.log I found that there were two issues:

  1. Redis password issue - which we have resolved
  2. PH_CLIENT_CURL_Error : we have tried debugging it but not able to resolve.

Could anyone guide me, how to resolve the issue. I am attaching the certain images for the reference.

 

shared image (3).jfif

 

shared image (2).jfif

 

shared image (1).jfif

 

    1 reply

    Secusaurus
    Secusaurus
    Contributor III
    January 26, 2026

    Hi @ankit_singh,

     

    Did the worker ever work and it stopped working now? Or are deploying a new worker and running into that issue?

     

    Yes, your photos suggest an error in the internal user/password management - what did you do to resolve the redis-issue from your point of view in the first place?

     

    Best,

    Christian

    NSE8 | Fortinet Advanced MSSP Partner
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