FortiSIEM Windows agent installation error

Forum|Forum|2 years ago
July 2, 2024
2 replies
3625 views

Hello All, I kindly need some assistance.
During installation of FortiSIEM Windows agent, I received the following error
" Failed to Register this agent computer with 'FortiSIEM Super"

Your responses shall be highly appreciated. Thank you all in advance.

Fortisiem

spoojary

Staff

Please check this doc: FortiSIEM Windows Agent 7.1.x | FortiSIEM 7.1.5 | Fortinet Document Library

massive_dynamicAuthor

Explorer

Thank you very much for your response. Let me have a keen look at the doc and then I will give you appropriate feedback.

Richie_C

Staff

Hi @massive_dynamic

Some common issues would include:

The credentials have not been created on the FortiSIEM supervisor - This is a dedicated account (not admin)
The credentials for registration are incorrect - Incorrect password for example.
Windows agent is not able to communicate to the supervisor on tcp/443 - Make sure you can web browse the the supervisor from the windows machine.

I hope that helps.