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OsamaFattoh
OsamaFattoh
Explorer II
June 9, 2026
Question

FortiSIEM Upgrade

  • June 9, 2026
  • 4 replies
  • 90 views

Hello All,

When running the yum update -y command, the update completes successfully. However, after the update, I am unable to log in through the GUI unless I reboot the machine.

When I enter the administrator credentials in the GUI, I receive a "wrong credentials" error message, even though the credentials are correct.

I have tested this behavior in two different environments, and the same issue occurs in both cases.

    4 replies

    AEK
    SuperUser
    AEK
    SuperUser
    June 9, 2026

    Hi Osama

    Does phstatus show all services are correctly running.

    AEK
    OsamaFattoh
    OsamaFattohAuthor
    Explorer II
    June 15, 2026

    yes all of them are running correclty.

      aebadi
      Staff
      aebadi
      Staff
      June 9, 2026

      Hello,

       

      Can you please log in through the SIEM console and create the following user, then attempt to log in with the credentials below?
      running the command bellow will create the user for you.

      if you are able to log in, please try and update your admin credential 

      psql -U phoenix phoenixdb -f /opt/phoenix/deployment/add-super-admin.sql

      Credentials:

      • Username: test_fsm
      • Password: Test*123
      OsamaFattoh
      OsamaFattohAuthor
      Explorer II
      June 15, 2026

      I don't think it's a credential issue because everything works fine after a reboot.

      Additionally, when AD integration is enabled, the domain login option disappears entirely, leaving only the LOCAL login option.

      Muttahar_Rehman
      Muttahar_Rehman
      Explorer
      June 10, 2026

      Restart FortiSIEM services manually

      phxctl stop phxctl start

      Thanks, R3hsec
      OsamaFattoh
      OsamaFattohAuthor
      Explorer II
      June 15, 2026

      I think that will work fine, but why does this issue happen even though the Apache server is restarted during the OS update?

        Muttahar_Rehman
        Muttahar_Rehman
        Explorer
        June 15, 2026

        this is process by built in need to start manually in older version. i think they will update on newer version

        Thanks, R3hsec
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