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FortiSIEM Incident Notification Policy Not Sending Emails

Forum|Forum|1 year ago
April 16, 2025
3 replies
1166 views

Hello Fortinet Community,

We have configured an Incident Notification in FortiSIEM to send email alerts when incidents occur.

• Test emails (via the “Send Test Email” option) work correctly and are being received.

• However, when a real incident is triggered, no email is received.

• Email server settings are valid, as test emails are successfully sent.

The issue appears to be specific to incident-triggered email alerts.

We kindly request your assistance in identifying and resolving this issue.

Best Regards,

İsmail Ürek

FortiSIEM

Fortisiem

Best answer by ismailurek2

Hi,

It was understood that the problem was caused by entering a mail address that was not in the default email sender section. A mail associated with the email server must be entered.

Best Regards,

İsmail ÜREK

AEK

SuperUser

Hi Ismail

Which FSM version?

Can you share a screenshot of the notification policy?

AEK

ismailurek2Author

New Member

Hi @AEK ,

The FortiSIEM version is 7.2.5. I have also configured the definition through the Automation Policy. However, when I try to manually send an incident email from the Incident section, I get outputs like this and the email is not received.

ismailurek2AuthorAnswer

New Member

Hi,

It was understood that the problem was caused by entering a mail address that was not in the default email sender section. A mail associated with the email server must be entered.

Best Regards,

İsmail ÜREK

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