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Saleh_Mostafa
Saleh_Mostafa
New Member
October 17, 2024
Question

FortiSIEM Health critical

  • October 17, 2024
  • 1 reply
  • 2740 views

I Was implemented FortiSIEM super with collector but now it seems to me in the health collector warning then become critical found all the services down then restart all the services works fine but the (phAgentManager) restart then down and restart then down. I want to solve this and why or what cause this down  

1 reply

Richie_C
Staff
Richie_C
Staff
October 17, 2024

Hi @Saleh_Mostafa 

 

This does not seem like normal behavior and therefore you could raise a TAC case to investigate. However, I have seen a similar issue with a collector on version 7.1.X. Upgrading to 7.2 fixed the issue for me.

 

Best regards

    Saleh_Mostafa
    Saleh_MostafaAuthor
    New Member
    October 20, 2024

    Hi @Richie_C 

    can you provide me how to upgrade from 7.1.1 to 7.2 from the gui and i had a question when upgrade the supervisor should i shut down the collector or not

    Richie_C
    Staff
    Richie_C
    Staff
    October 20, 2024

    Hi @Saleh_Mostafa 

     

    The instructions for upgrading the collector from the supervisor GUI are as follows:

     

    https://help.fortinet.com/fsiem/7-2-3/Online-Help/HTML5_Help/System_Settings.htm?Highlight=image%20server#Image

     

    In addition, I would always recommend checking the release notes and upgrade guide before doing an upgrade:

     

    https://docs.fortinet.com/document/fortisiem/7.2.3/release-notes/515687/whats-new-in-7-2-3

    https://docs.fortinet.com/document/fortisiem/7.2.3/upgrade-guide/505373/upgrading-to-fortisiem-7-2-x

     

    The collector must be up for this to work. 

     

    Make sure you take a snapshot before the upgrade, so that you can restore in case of any issues.

     

    I hope that helps!

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