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OsamaFattoh
OsamaFattoh
Explorer II
June 15, 2026
Question

Content Update Failed

  • June 15, 2026
  • 2 replies
  • 101 views

Hello,

I attempted to update the content through the Supervisor GUI, but the update failed. I then tried to perform the update manually by following the KB article:

The process progressed until the dashboard import reached 80%, then it failed.

I have a couple of questions:

  1. How can I troubleshoot this issue? Are there any logs or recommended methods to determine the root cause of the failure?
  2. The KB article recommends removing the contents of /opt/phoenix/ContentUpgrade. Regarding the following command:

content-update.sh apply 7.4.2 904 --pkg /opt/phoenix/ContentUpgrade/fullContentPkg.tgz

Does this command create a new compressed package and place it under /opt/phoenix/ContentUpgrade, or does it read an existing package from that location?

I am asking because I already deleted the contents of /opt/phoenix/ContentUpgrade, including fullContentPkg.tgz.

    2 replies

    Muttahar_Rehman
    Muttahar_Rehman
    Explorer
    June 15, 2026

    check this logs after failure

     

    /opt/phoenix/logs/content_upgrade.log
    /opt/phoenix/logs/content_update.log
    Thanks, R3hsec
    OsamaFattoh
    OsamaFattohAuthor
    Explorer II
    June 16, 2026

    I can’t find the directory /opt/phoenix/logs/ .

    Muttahar_Rehman
    Muttahar_Rehman
    Explorer
    June 15, 2026

    re download package and retry.

    Thanks, R3hsec
    OsamaFattoh
    OsamaFattohAuthor
    Explorer II
    June 15, 2026

    How to re download it?

    Muttahar_Rehman
    Muttahar_Rehman
    Explorer
    June 16, 2026

    need admin level access: before retry check below first 
     

    Since you already hit a failure at 80%, don't just retry blindly. Before running apply again

    1. Check phContentUpgrade.log for the specific error (as above).
    2. Run svn cleanup /opt/phoenix/config to clear any leftover SVN locks from the previous failed attempt.
    3. Confirm disk space is healthy (df -h).
    4. Confirm all backend processes are running (phstatus).



    Step 1: Check for available updates
    content-update.sh check 7.4.2 > /tmp/content_check.txt
    cat /tmp/content_check.txt

    Step 2: Recreate the working directory
    mkdir -p /opt/phoenix/ContentUpgrade

    Step 3:  Download the full content package
    content-update.sh download 7.4.2 904

    Step 4: Verfiy
    ls -lh /opt/phoenix/ContentUpgrade/
    tar -tzf /opt/phoenix/ContentUpgrade/fullContentPkg.tgz > /dev/null && echo "OK"

    Step 5: Apply
    content-update.sh apply 7.4.2 904 --pkg /opt/phoenix/ContentUpgrade/fullContentPkg.tgz

    Thanks, R3hsec
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