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JohnCheong
Explorer
June 14, 2023
Solved

[Ask] is there any Guide to setup SMS / Whatsapp / Line incident push notification.

  • June 14, 2023
  • 1 reply
  • 1982 views

Hi,
Would like to ask is there any guide to setup SMS / Whatsapp / Line incident push notification.
I would like to setup push notification to my phone via SMS or Whatsapp for some serious incident. 
I saw a FortiSIEM Taiwan Webinars video, fortiSIEM able to send alert to SMS and Line app.

Thank,
John.

    Best answer by premchanderr

    Hi John,


     When you add an email address to a Notification Policy, you can choose a method, either email or SMS from a pulldown menu


     For SMS, for example, if the recipient is using AT&T Wireless, then use the recipient's 10-digit wireless phone number, followed by @txt.att.net
    For example, 5551234567@txt.att.net. The format for the email-to-text email address is different for the various carriers.

    https://www.att.com/esupport/article.html#!/wireless/KM1061254?gsi=5re8bo

    For your reference, please find the Policy based notification:
    https://help.fortinet.com/fsiem/6-6-3/Online-Help/HTML5_Help/FortiSIEM_Operations_Incidents_and_Cases.htm?Highlight=sms#Notifyin

    Hope this information helps.

    1 reply

    premchanderr
    Staff & Editor
    Staff & Editor
    June 19, 2023

    Hi John,


     When you add an email address to a Notification Policy, you can choose a method, either email or SMS from a pulldown menu


     For SMS, for example, if the recipient is using AT&T Wireless, then use the recipient's 10-digit wireless phone number, followed by @txt.att.net
    For example, 5551234567@txt.att.net. The format for the email-to-text email address is different for the various carriers.

    https://www.att.com/esupport/article.html#!/wireless/KM1061254?gsi=5re8bo

    For your reference, please find the Policy based notification:
    https://help.fortinet.com/fsiem/6-6-3/Online-Help/HTML5_Help/FortiSIEM_Operations_Incidents_and_Cases.htm?Highlight=sms#Notifyin

    Hope this information helps.

    JohnCheong
    Explorer
    June 20, 2023

    Hi Prem Chander R,

    Thank you for your answer, I found out, just my country the service provider not allow me to do so .. :( ...  

    John

    premchanderr
    Staff & Editor
    Staff & Editor
    June 20, 2023

    You are welcome John :)