Apache service keeps stopping when running phxctl reboot

Hello,

I've seen this behavior a few times in the past.

The phxctl reboot command is responsible for stopping and restarting the backend services. Based on the output, it looks like the shutdown process is hanging while trying to stop Apache.

This can happen for a variety of reasons, such as a hung httpd process, active connections preventing Apache from shutting down, orphaned child processes, or another backend process waiting on a dependency.

You can run the following commands while the process is hung to get a better idea of why Apache isn't stopping cleanly:

ps -ef | grep httpd
systemctl status httpd
tail -100 /var/log/httpd/ssl_error_log

These should help point you in the right direction.

If you're unable to identify the root cause after reviewing the output, I'd recommend opening a support ticket so the logs can be reviewed in more detail and the issue can be properly investigated.

Check apache state
phxctl status | grep -i apache

try to manual start
phxctl start

check the logs
tail -f /var/log/httpd/error_log!--scriptorendfragment-->!--scriptorstartfragment-->!--scriptorendfragment-->!--scriptorstartfragment-->!--scriptorendfragment-->!--scriptorstartfragment-->