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JJSIM
Staff
JJSIM
Staff
July 16, 2025
Question

After Fresh Re-image a FortiSIEM Appliance Keep on having error when setting up from scratch

  • July 16, 2025
  • 1 reply
  • 959 views

Prior to following the documentation and managed to reboot to a fresh re-image of fortisiem version 7.4 of this version from fortinet site: FSM_Full_All_RAW_HARDWARE_7.4.0_build0435.zip

and following the documentation of this link: How to Re-image a FortiSIEM Appliance of ... - Fortinet Community

when running the commands 

execute factoryreset


cannot stat '/op/phoenix/config/fsmroot/usr/local/bin/configFSM.sh' no such file or directory 

cannot stat '/op/phoenix/config/fsmroot/usr/local/bin/configFSM.py' no such file or directory

cannot stat '/op/phoenix/config/fsmroot/usr/local/syslib/*' no such file or directory

cannot stat '/op/phoenix/config/fsmroot/usr/local/install/*' no such file or directory

 

However, i am able to run the normal configFSM.sh, etc.

 

But when test run setting up running etc, it kept saying like operation install_without_fips Failed with the error above and things like no such file or directory on /opt/phoenix/phscripts/bin/revtunnel-keygen.sh

 

Oh ya to highlight that this is a physical fortisiem 2000g series.

 

Any advice will be appreciated thanks. 

1 reply

Secusaurus
Secusaurus
Contributor III
July 16, 2025

Hi @JJSIM,

 

I only use vm deployments of FSM, so I am not sure if I can really help here.

But on a linux level:

  • Is `cannot stat '/op/phoenix/config/fsmroot/usr/local/bin/configFSM.sh' no such file or directory` a copy & paste from the command line or just rewritten here? If copy & paste: The directory should be `/opt/phoenix`, not `/op/phoenix`. In that case, the install script might be incorrect.
  • If the path and file exist, it is usually a permission problem. Is there a way, to run this as an (more) elevated user?

Best,

Christian

NSE8 | Fortinet Advanced MSSP Partner
    JJSIM
    Staff
    JJSIMAuthor
    Staff
    July 17, 2025

    Hi @Secusaurus 

     

    Thanks for sharing.

    1. I manually type it out the script cli output, but ya it is opt/phoenix

    2. I am under root at all times

     

    But ya I think following back to the official documentation on Configuration | FortiSIEM 7.1.0 | Fortinet Document Library at the Factory Reset steps should work fine back to normal.

     

    Prior to the How to Re-image a FortiSIEM Appliance of ... - Fortinet Community Might have some missing steps on the Reinstall FortiSIEM application portion.

     

    As update to now after following the steps on the official documentation, currently it has all the existing essential folder and files when installing fortisiem. 

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