Troubleshooting Tip: Outlook auto receive email over FortiSASE SIA
| Description | This article describes that Outlook can not receive email automatically and needs to add Outlook ISDB to the SIA policy. |
| Scope | FortiSASE. |
| Solution | Sometimes, the Outlook behind FortiSASE cannot receive emails even if 'Microsoft-Outlook' is the infrastructure destination in the FortiSASE policy.
The workaround is to select 'Sync' from the 'View' bar so that can manually retrieve emails. In the FortiSASE policy Destination, extra ISDB: 'Microsoft-Outbound_email', 'Microsoft_Inbound_email' need to be added.
Those two ISDBs allow pushing the emails to Outlook automatically. |
