Troubleshooting Tip: Remote backup configuration issue on FortiSandbox

Description

This article describes a technical issue where the backup schedule field is missing and the Set Remote Backup button is not responsive on FortiSandbox. The user is unable to configure remote backup due to this GUI issue.

Scope

FortiSandbox.

Solution

To resolve the remote backup configuration issue on FortiSandbox, follow these steps:

1. Try accessing the FortiSandbox GUI using a different browser, such as Google Chrome, to verify if the issue is browser-specific.

2. Clear the browser history and cache to ensure that the issue is not related to cached data.

3. Log in to the FortiSandbox using the default admin account with super-admin privileges to verify if the issue is related to user permissions.

4. Run the CLI command below to restart the GUI process:
   
   

> restart-daemon httpd 

5. Verify if the manual backup configuration to an SCP server through CLI is working by running the CLI command below. Refer to the FortiSandbox CLI reference for more information.
   
   

> backup-sysconf

6. If the issue persists, try resetting the remote backup configuration by accessing https://x.x.x.x/fortisandbox/configuration/reset_remote_backup/, where x.x.x.x is the IP address of the system.