Troubleshooting Tip: How to troubleshoot FortiSandbox which is not scanning the URL in the Office files when doing an On-Demand forced scan inside VM

When scanning Office files that contain embedded URLs by using On-Demand scan with forced scan inside the VM, the job details show no information regarding the URL in the files.

Below are some steps that can be checked to troubleshoot the issue.

• Run test-network command to check the network connection for VM internet access (via port3) is okay.

• Enable Sandboxing on embedded URLs for PDF, Office, or HTML documents. Run the command: sandboxing-embeddedurl -e -turl