Troubleshooting Tip: How to troubleshoot FortiSandbox scan stuck due to large file
Description
This article describes how to troubleshoot a FortiSandbox scan stuck.
Scope
FortiSandbox.
Solution
In some environments, administrators may face issues with the large archived files in the static scan as the scan status is stuck 'In-Process'.
In this example, the file is a large archive file that is more than '15 GB' and got stuck in 'In-Process' status.
Run the command to show the current prescan config.
Since the timeout values are insufficient for the archive size being scanned, adjust the unpack timeout settings according to the guidance provided in the official FortiSandbox documentation.
Refer to the following documentation for detailed instructions on configuring unpack timeout values: