Troubleshooting Tip: FortiSandbox experienced an Internal Server Error (500 Error)
| Description | This article describes how to troubleshoot when FortiSandbox experiences an Internal Server Error (500 Error). |
| Scope | FortiSandbox v4.4.7 or below. |
| Solution | FortiSanbox has the potential of showing Internal Server Error (500 Error) under System -> LDAP Servers -> Edit LDAP Server when performing LDAP server configuration.
Distinguished Name/LDAP OU contains a Korean UTF-8 character, which causes the print statement to be unable to handle the output text containing a UTF-8 string:
Solution: Remove the UTF-8 characters or Upgrade to later v5.0.2 to support the UTF-8 language string. |
