Troubleshooting Tip: Basic commands to troubleshoot FortiSandbox with TAC Team
| Description | This article shows the basic commands to be executed on FortiSandBox when opening a ticket. |
| Scope | FortiSandbox. |
| Solution | To start the validation of the ticket, these commands will help the TAC Team. Run them when the problem is present.
If the device is version 4.0 and above:
tac-report -l
If the device is version 3.2.2 and above:
If the device is below version 3.2.2:
show sandbox-prefilter -l test-network vm-status disk-health hardware-info
Use PuTTY to execute them. To save the log, see Technical Tip: How to create a log file of a session using PuTTY. |