Technical Note: How to recover the lost password on FortiSandbox

Description

Solution

1. Connect to the device console port and set the terminal to:
   Speed (baud): 9600.
   Data bits: 8.
   Stop bits: 1.
   Parity: None.
   Flow Control: None.
   
   
2. Reboot the FortiSandbox using the power button.
   
   
3. When the login prompt appears type:
   
   username: maintainer
   password: bcpb<serial number of the FortiSandbox>  <-- All letters of the serial number should be uppercase, for example bcpbFSA3KD3R12345678.
   
   
4. To change the password use the hidden CLI command:
   v3.2.2 and later: reset-admin-pwd.
   v3.2.0 and earlier: admin-pwd-reset <password_string>.

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Technical Tip: Downgrade not possible on FortiSandbox