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Troubleshooting Tip: FortiRecorder AWS Video disk volume becomes 'n/a'

Description

This article describes how to troubleshoot an issue where the FortiRecorder AWS Video disk volume value in the GUI shows 'n/a'.

Scope

FortiRecorder.

Solution

The error scenario is as follows:

The dashboard shows 'n/a' for the Video disk value, and the camera recording status shows an exclamation mark.

The video logical disk shows a value of '0MB' under System -> Storage -> Local Storage.

All recordings under Monitor -> Video -> Video show a 'Failure, Please Refresh' message.

Solution:

Run the following command to fix the issue:

execute formatvideodisk

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