Technical Tip: How to perform initial troubleshooting for hardware related issues on FortiProxy hardware
| Description | This article describes how to troubleshoot hardware-related issues on FortiProxy hardware models. |
| Scope | FortiProxy. |
| Solution | FortiProxy and FortiGate even though look similar. The firmware structures are different hence few of the diagnostic commands used for FortiGate will not work on FortiProxy. The HQIP Test with built-in diagnostic commands would not work in FortiProxy. Commonly noticed 'Command fail. Return code -61' for 'diag hardware test suite all'. In addition, the HQIP Image file is not available for HQIP tests, especially for 2000E. Commonly noticed log 'An appropriate HQIP image cannot be found for the SN that has been entered.' in the support portal. To identify the hardware-related issue the best step is to check the LED status. Refer to pages 10 - 14 for LED status by visiting this document FortiProxy 2000E QuickStart Guide. 
Also from the GUI, navigate to Add Widget -> System -> Sensor Information. In case of any issues with sensors the dashboard would provide the info. In the illustration below PSU1 had issues.  Select the error and 'Show sensor details' will show the specific sensor having issues.  The same can be verified from the CLI: FPX2KE-2 # diagnose hardware sysinfo sensor-status PSU1: Main 12V power supply #1 Value: 0.00V Normal value: 12.00V Status: abnormal PSU2: Main 12V power supply #2 Value: 11.94V Normal value: 12.00V Status: normal 5VCC: Main 5V power supply Value: 5.00V Normal value: 5.00V Status: normal 3.3VCC: Main 3.3V power supply Value: 3.32V Normal value: 3.30V Status: normal VBAT: Battery power supply Value: 2.99V Normal value: 3.00V Status: normal Vcpu: CPU voltage Value: 1.80V Normal value: 1.63V Status: normal VDIMMAB: Memory channel 1 voltage Value: 1.20V Normal value: 1.20V Status: normal VDIMMCD: Memory channel 2 voltage Value: 1.20V Normal value: 1.20V Status: normal 5VSB: 5V standby Value: 5.00V Normal value: 5.00V Status: normal 3.3VSB: 3.3V standby Value: 3.30V Normal value: 3.30V Status: normal 1.5V PCH: 1.5V platform controller voltage Value: 1.51V Normal value: 1.50V Status: normal 1.2V BMC: 1.2V baseboard controller voltage Value: 1.21V Normal value: 1.20V Status: normal 1.05V PCH: 1.05V platform controller voltage Value: 1.05V Normal value: 1.05V Status: normal Also, the command outputs below help isolate the issue: diagnose hardware deviceinfo disk diagnose hardware deviceinfo nic diagnose hardware sysinfo sensor-status diagnose hardware sysinfo supply_voltage diagnose hardware sysinfo voltage-status diagnose hardware sysinfo interrupts diagnose hardware sysinfo memory diagnose hardware sysinfo iomem diagnose hardware sysinfo cpu |