Troubleshooting Tip: Secret launcher cannot be found in agentless mode

When using FortiPAM with agentless setup, the secret cannot be launched. The error message shows as follows:

This issue affects Chrome and Edge browsers.

This issue will be fixed in version 1.8.2 and above.

For a temporary workaround, contact the Support team for a special build that includes the fix patch for this issue or use a different browser, such as Firefox.

In some instances, this message is also seen for the reason below.

The launcher does not support the OS example: The launcher by default supports Windows OS, and if the launch process was triggered on MAC OS/ MAC machine, then this message gets popped up: 'This secret does not have any launcher'.

In the screenshot above, the supported OS shows 'Windows', so if the secret inhibiting this launcher was triggered in a MAC machine, then the message will be shown as the launcher does not support the OS.

Note: Default launchers cannot be edited to add the OS, so it is necessary to create a clone of the default launcher.

Example:

Create a custom launcher and then add the OS that is required. The example below shows that macOS is added to the MobaXterm-clone launcher.