Troubleshooting Tip: Intermittent failure of scheduled LDAP password changes in reconcile mode
Description
This article describes how to resolve an issue where the LDAP password change fails intermittently while performing password reconciliation.
Scope
FortiPAM.
Solution
- FortiPAM is configured to rotate passwords automatically via policy.
- During the rotation process, password changes fail for approximately 20–30% of the accounts with the error 'Password reconciliation failed'.
- Verify if the password change is enabled on the Active director for the test user:
- Verify if the password change for the 20-30% of the accounts are successful on the Active directory.
- Run the debug commands below to verify whether the password change fails.
diagnose wad debug enable category secret
diagnose wad debug enable category pwdchg
diagnose wad debug enable level verbose
diagnose debug enable
Reciprocate the issue:
diagnose debug disable
- Example:
[V][p:2743] wad_pwd_chg_proc_request :2761 pwd daemon recv GUI req type=8, sec_id=20, history_id=-1, repl=0, user=admin, cust_pwd=
[V][p:2743] wad_pwd_try_start_req_task :273 total request in que=1, running request=0, task pending=0
[V][p:2743] wad_pwd_req_task_run :2415 start one task(sec_id=20), type=3, state=
[V][p:2743] wad_pwd_chg_ldap_fill_info :2087 rcvy=0, pwd_vrf=0, pwd_chg=0, history_id=-1
[V][p:2743] wad_pwd_proc_ldap_result :1822 is_pwd_chg=1,state=4,status=3,invalid_cred=0,err=0000052D: SvcErr: DSID-031A126A, problem 5003 (WILL_NOT_PERFORM), data 0
[V][p:2743] wad_pwd_try_start_req_task :273 total request in que=0, running request=0, task pending=0[I][p:2761] wad_gui_api_pwd_chg_notify :5219 recv pwd change resp result=1, code=4, err=0000052D: SvcErr: DSID- 031A126A, problem 5003 (WILL_NOT_PERFORM), data 0
[I][p:2761] wad_http_pwd_chg_continue :6086 Password reconciliation failed.
This is a known issue (1221265), and it is fixed in 1.7.2 and 1.8.0. An upgrade to the latest GA version of these firmware branches is recommended to resolve this issue.
