Troubleshooting Tip: How to resolve 'Fortinet Privileged Access Agent has crashed. Click this balloon to reload the extension' issue on FortiPAM

Description

This article describes how to resolve an issue with the FortiPAM Fortinet Privileged Access Agent that occurs when connecting to secrets through web launchers.

Scope

FortiPAM.

Solution

If the following notification appears in the GUI after attempting to launch any secret through web browsing, it indicates that the browser version is not up to date. As a result, the FortiPAM Fortinet Privileged Access Agent extension has crashed.

The issue is resolved after updating the browser to the latest version and ensuring that it is up to date.