Troubleshooting Tip: HA Synchronization Errors on FortiPAM nodes

On FortiPAM, when running debug for HA:

diagnose debug reset

diagnose debug application hasync -1

diagnose debug application hatalk -1

diagnose debug enable

execute ha sync start

The following error is seen from the debug output:

pam # <hasync> installUpdObjRest[717]-Failed to backup orig file /data2/uwdb to /tmp/update.backup

[_ha_slave_receive_return_msg:1634] Synchronize file /data2/uwdb failed!

<hasync> upd_cfg_extract_av_db_version[376]-Failed av db version, obj 31

<hatalk> vcluster_0: ha_prio=1(secondary), state/chg_time/now=3(standby)/1756123656/1756376436

<hasync> installUpdObjRest[713]-Step 5:Backup /data2/avai->/tmp/update.backup

<hasync> installUpdObjRest[717]-Failed to backup orig file /data2/avai to /tmp/update.backup

[_ha_slave_receive_return_msg:1634] Synchronize file /data2/avai failed!

<hasync> installUpdObjRest[713]-Step 5:Backup /data2/ffdb_pkg.tar->/tmp/update.backup

<hatalk> vcluster_0: ha_prio=1(secondary), state/chg_time/now=3(standby)/1756123656/1756376446

<hasync> installUpdObjRest[717]-Failed to backup orig file /data2/ffdb_pkg.tar to /tmp/update.backup

[_ha_slave_receive_return_msg:1634] Synchronize file /data2/ffdb_pkg.tar failed!

<hasync> installUpdObjRest[713]-Step 5:Backup /data2/uwdb->/tmp/update.backup

pam # <hasync> installUpdObjRest[717]-Failed to backup orig file /data2/uwdb to /tmp/update.backup

pam # [_ha_slave_receive_return_msg:1634] Synchronize file /data2/uwdb failed!

To troubleshoot the above error, follow these steps:

1. Ensure both FortiPAM nodes are running on the same virtualization environment. The FortiPAM nodes should be deployed on the same virtualization platform; cross-platform is not supported. For example, if node 1 is deployed on VMware and node 2 is deployed on Hyper-V, it will not work and will give the above error or unexpected behaviour.
2. Verify that both nodes have the same UTM contracts.