Troubleshooting Tip: Basic troubleshooting for admin logins in FortiPAM
Description
This article describes how to execute basic troubleshooting of admin logins in FortiPAM.
Scope
FortiPAM.
Solution
To troubleshoot admin login issues in FortiPAM, the following debug commands are applicable. The administrator can be either a remote admin or a local admin.
diagnose debug console timestamp enable
diagnose debug application fnbamd -1
diagnose debug application httpsd -1
diagnose debug application authd -1
diag wad debug enable category auth
diagnose debug enable
For this instance, the remote admin is being used:
2025-09-11 02:25:54 [1924] handle_req-Rcvd auth req 1616350893 for test_local in opt=0181031d prot=11
2025-09-11 02:17:15 [1924] handle_req-Rcvd auth req 1616350877 for test_local in opt=0181031d prot=11
2025-09-11 02:17:15 [467] __compose_group_list_from_req-Group 'FAC', type 6
2025-09-11 02:17:15 [616] fnbamd_pop3_start-test_local
2025-09-11 02:17:15 [519] __fnbamd_cfg_get_radius_list_by_server-Loading RADIUS server 'FAC'
2025-09-11 02:17:15 [342] fnbamd_create_radius_socket-Opened radius socket 12
2025-09-11 02:17:15 [342] fnbamd_create_radius_socket-Opened radius socket 13
2025-09-11 02:17:15 [1397] fnbamd_radius_auth_send-Compose RADIUS request
2025-09-11 02:17:15 [1326] __fnbamd_rad_send-Sent radius req to server 'FAC': fd=12, IP=10.x.x.x (10.x.x.x:1812) code=1 id=7 len=127 user="test_local" using PA
P
2025-09-11 02:17:15 [319] radius_server_auth-Timer of rad 'FAC' is added
2025-09-11 02:17:15 [634] create_auth_session-Total 1 server(s) to try
2025-09-11 02:17:15 [1360] fnbamd_auth_handle_radius_result-Timer of rad 'FAC' is deleted
2025-09-11 02:17:15 [1805] fnbamd_radius_auth_validate_pkt-RADIUS resp code 2
2025-09-11 02:17:15 [323] extract_success_vsas-FORTINET attr, type 1, val group
2025-09-11 02:17:15 [1385] fnbamd_auth_handle_radius_result-->Result for radius svr 'FAC' 10.x.x.x(1) is 0 > - 0: authentication success; 1: authentication failed.
2025-09-11 02:17:15 [267] find_matched_usr_grps-Skipped group matching
2025-09-11 02:17:15 [216] fnbamd_comm_send_result-Sending result 0 (nid 0) for req 1616350877, len=2171 
Verify the system event from the FortiPAM GUI:
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