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shikhakolekar
Staff
shikhakolekar
Staff
October 22, 2025

Technical Tip: Alert and mail settings are triggered from noreply@FortiPAM_IP_Address instead of customized email address

  • October 22, 2025
  • 0 replies
  • 245 views

Description

 

This article describes the behavior when alert emails are sent to a specific email address; the test always returns a reply from noreply@FortiPAM_IP_Address.

 

Scope

 

FortiPAM.

 

Solution

 

Customized configuration will be as per the example below:

 

  • SMTP server: 10.10.20.1.
  • FortiPAM IP: 10.10.20.2.
  • Email address: lab@fortinet.de.

 

Customsetting.png

 

Run the debugs to confirm if the intended behavior is seen: 

 

diagnose debug reset
diagnose debug enable
diagnose debug console timestamp enable
diagnose debug application alertmail -1

diagnose log alertmail test

diagnose debug disable 

 

Results from debugs:

 

2025-10-17 16:17:54 mail_info:
from:10.10.20.2 user:noreply
2025-10-17 16:17:54 mail_info:
reverse path:noreply@10.10.20.2
user name:noreply

 

This is expected behavior for all options where the event subscription is set to a custom email address.

This is fixed in release FortiPAM v1.8.0.

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