Troubleshooting Tip: Unauthorized Connection from FortiNAC Appliance Events
| Description | This article describes the solution to the event "Unauthorized connection from FortiNAC Appliance" seen on the primary appliance. |
| Scope | FortiNAC-F v7.2.x or above. |
| Solution | A FortiNAC primary appliance repeatedly displays 'Unauthorized Connection from FortiNAC Appliance' events under Logs -> Events & Alarms -> Events. These events do not affect the FortiNAC operation, but may be a nuisance.
The alert message usually contains the IP address and Serial number of the secondary appliance, as shown in the following image.
Solution:
This usually happens when the global option list of allowed number list doesn't exist or contain an incorrect Serial Number information. To stop these events, review and update the allowed serial number list on the Primary appliance CLI.
execute enter-shell globaloptiontool -name security.allowedserialnumbers -setRaw "<Primaryserialnumber>, <Secondaryserialnumber>"
For example:
globaloptiontool -name security.allowedserialnumbers -setRaw "FNVX-CAxxxxxxx1,FNVX-CAxxxxxxx2"
Refer to High Availability (FortiNAC-OS) for further details. |
