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April 19, 2024

Troubleshooting Tip: Clear a stuck 'Retrieving Log Snapshot' task notification

  • April 19, 2024
  • 0 replies
  • 565 views
Description This article describes how to remove a 'Retrieving Log Snapshot' task notification that persists even after the task is complete.
Scope FortiNAC v9.4, v7.2, v7.4.
Solution

After retrieving a log snapshot, an issue may occur where the following notification lingers even after the task has been completed:


retreiving log 1.png

 

To remove the notification:

 

  1. Navigate to System -> Tasks.
  2. Filter for 'Retrieveing Log Snapshot'.
  3. Select the task and select 'Delete'.


retreiving log 2.png

 

Related article:
Technical Tip: How to get a debug log report from FortiNAC-CA or FortiNAC-Manager

 

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