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cmaheu
Staff
cmaheu
Staff
February 6, 2026

Technical Tip: Unable to run backups in FortiNAC vF 7.6.5

  • February 6, 2026
  • 0 replies
  • 244 views
Description

This article describes a behavior where database backups no longer run. Symptoms include the backup task status displaying as Running in the following FortiNAC UI views:

System -> Scheduler.

System -> Settings -> System Management -> System Backups.

System -> Settings -> System Management -> Database Backup/Restore.

 

Under normal conditions, the status of running should disappear once the backup has completed. In this scenario, it does not.
Scope FortiNAC vF 7.6.5.
Solution

To be addressed in version vF 7.6.6. See below for workaround options (requires CLI access).

 

Workaround.

Option 1. Manual backup:

 

  1. Log in to FortiNAC CLI as admin and type:

 

execute enter-shell

cd /bsc/backups/database

 

  1. Note the last file timestamp or name.
  2. Create a new backup. Type:

 

sudo ydb_dated_backup

 

  1. Verify new backup file was created in the /bsc/backups/database directory. 

 

Option 2. Automated backup leveraging a custom script:

 

  1. Create a custom script. Log in to FortiNAC CLI as admin and type:

 

execute enter-shell

echo '#!/bin/bash' > /home/cm/scripts/simple_backup.sh

echo '. /bsc/campusMgr/.profile' >> /home/cm/scripts/simple_backup.sh

echo 'sudo ydb_dated_backup' >> /home/cm/scripts/simple_backup.sh

chmod +x /home/cm/scripts/simple_backup.sh

 

  1. Keep the CLI window open.
  2. Log in to the FortiNAC UI and navigate to System -> Scheduler.
  3. Select Create New.
  4. Configure using the table below.

 

Required fields:

Field.

Value.

Name.

CustomBackup.

Enabled.

Selected.

Action Type.

System.

Action.

Custom Script.

Command.

Select from drill-down simple_backup.sh.

 

 

  1. Configure the schedule as desired. For additional details, see Add a task in the administration guide.
  2. Select OK to save. The task appears in the Scheduler.
  3. Test by selecting the new task and selecting Run.
  4. Verify new backup file was created in the /bsc/backups/database directory. In CLI type:

 

cd /bsc/backups/database
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