Technical Tip: Unable to delete CA server from FortiNAC Manager

Description

This article describes an issue where a CA server cannot be deleted from FortiNAC Manager.

Scope

FortiNAC-F, FortiNAC-F M.

Solution

In some scenarios, a FortiNAC CA server has been integrated with FortiNAC manager and cannot be deleted from the GUI, which throws the error '1 CA Failed'.

An alternative option is to check the deletion from the database side of FortiNAC.

Log in to the CLI and go to 'db-shell':

execute db-shell

After finding the correct entry from the table, remove it:

MariaDB [bsc]> DELETE FROM ca_info WHERE ca_id = xxxxxxxxxxxx;

Replace 'xxxxxxxxxxxx' with the correct ca_id from the table.

Verify the entry was removed:

MariaDB [bsc]> SELECT ca_id,ip,sn FROM ca_info;
Empty set (0.000 sec)