Troubleshooting Tip: Wireless endstations frequently dropping and reconnecting
Description
This article describes how to resolve wireless endstations frequently dropping and reconnecting.
Scope
FortiNAC.
Solution
Wireless endstations matching a Network Access Policy frequently drop and reconnect.
VLANs are read from a Controller/Access Point either in the format of ID or name. If the VLAN value in the Configuration of the applicable Access Policy does not match the format seen in the Model or SSID Configuration, it may appear that the endstation's current VLAN does not match the policy VLAN value. Consequently, Network Sentry will try to disconnect the endstation in the attempts to assign the proper VLAN upon reconnecting.
To resolve this, when configuring Network Access Policies, ensure that the Network Access/VLAN value in the Configuration matches the format used in the Model Configuration (name versus number).