Troubleshooting Tip: Unable to manually change/switch VLANs using Administration UI
Description
This article describes verification steps to take when the user is unable to manually change the current VLAN on a port via Port Properties or Network Access Summary/Edit Current view.
Scope
FortiNAC
Solution
Confirm the following:
- VLANs are already created on the switch.
- Credentials specified in the Model Configuration are correct.
Verify in FortiNAC:
- Navigate to Network -> Inventory.
- Highlight the switch model.
- Select the Credentials tab of the switch model.
- Select Validate Credentials.
- Verify that administrator account created on the switch has write permissions.
In FortiGate integrations it is possible to use a REST API admin account in order to read and apply changes from FortiNAC. Write Permissions are needed in order for FortiNAC to be able to change the VLAN using REST API 'Put' method.
Configuration: Technical Tip: How to configure & use API token to communicate with FortiGate.
Related articles:
Troubleshooting Tip: Troubleshoot FortiGate REST API access in a FortiNAC integration