Troubleshooting Tip: Set User Expiration' in Hosts View does not work
Description
This article describes a workaround if 'Set User Expiration' in Hosts View does not work.
Scope
FortiNAC, Version: Network Sentry 7.1, 8.0.4 and below.
Solution
Issue: Attempting to set the expiration for a user does not work when accessing the Hosts View.
In Host View, for a selected Host record registered to a user, there are two right-click options that are available:
Set Registered User Expiration.
Set Logged On User Expiration.
Currently, if either option is selected, no additional screen appears.
Workaround: Set user expiration via User View.
Solution: To be addressed in the next Network Sentry release.
Set Registered User Expiration.
Set Logged On User Expiration.
Currently, if either option is selected, no additional screen appears.
Workaround: Set user expiration via User View.
- Navigate to Users -> User View.
- Search for user.
- Right-click on user record and select Set Expiration.
Solution: To be addressed in the next Network Sentry release.
