Troubleshooting Tip: Primary Server processes down after power cycle in High Availability configuration
Description
This article describes an issue in the HA environment where Primary and Secondary Servers are powered down, and after the Primary Server is powered up, it does not take control.
Secondary Servers are still powered down.
Scope
All supported versions of FortiNAC.
Solution
If Primary Servers are powered down before Secondary Servers, a failover can occur. If this happens, the Primary Servers will not resume control when powered up.
Workaround: Power up Secondary Servers and resume control to Primary Servers via Administration UI. For instructions on restoring control, see this related article.
Additionally, follow the instructions in this article to ensure Primary Servers remain in control upon power up of appliances.
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