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scitlak
Staff
scitlak
Staff
November 18, 2024

Troubleshooting Tip: Persistent Agent Issue on Ubuntu 24.04 due to missing libicu package

  • November 18, 2024
  • 0 replies
  • 696 views
Description

This article describes how to troubleshoot and fix the FortiNAC Persistent Agent issue that runs on Ubuntu 24.04.
Since the libicu package does not exist in Ubuntu 24.04 as default, and FortiNAC Persistent Agent requires this package, Persistent Agent can not start Ubuntu 24.04.

 

By following the below steps, the required package can be installed and the issue can be fixed.
Scope FortiNAC Persistent Agent for Linux.
Solution
  1. Install the latest FortiNAC Persistent Agent version on Ubuntu 24.04.
  2. Check Persistent Agent logs, by using the 'cat /home/<User-Directory>/nohup.out' command.


18.11.2024_10.41.38_REC.png

 

  1.  As shown above, FortiNAC Persistent Agent does not start due to the missing 'libicu' package.

  2. Download the required package by using the below command:

    wget http://launchpadlibrarian.net/585109691/libicu70_70.1-2_amd64.deb

 

  1. Install the package by using the below command:


sudo dpkg -i libicu70_70.1-2_amd64.deb


18.11.2024_10.48.19_REC.png

 

  1. Restart FortiNAC Persistent Agent Service and confirm that it works fine.


18.11.2024_10.51.13_REC.png
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