Troubleshooting Tip: HA system failed over and Admin GUI not coming up (404 error). Also may occur on 6.2.2 upgrade SuSE.
Description
This article describes how to resolve a scenario where the HA system failed over and the Admin GUI is not coming up (with a 404 error). Also may occur on 6.2.2 upgrade SuSE.
Scope
FortiNAC.
Solution
OS version: SUSE
Product version: 6.2.6 code
Upon a failover if the tomcat-admin on the secondary control server has never been accessed, a 404 error may occur in either of the following cases:
- When attempting to connect to the admin UI.
- After a recent upgrade of a SuSE OS appliance to 6.2.6.x.
To resolve this, run the following commands in sequence:
rm -rf /bsc/campusMgr/ui/ROOT/META-INF /bsc/services/tomcat-admin/conf/Catalina/cm
/etc/initd/tomcat-admin restart
The GUI should become accessible afterwards.
