Troubleshooting Tip: Failed to Read JAMF Info

Validate the following: 

1. Verify the password does not contain '@; character. This can cause authentication failure.
2.  Verify that Basic Authentication is the Classic API is enabled on the JAMF server.
3. Verify the Request URL entered in the FortiNAC MDM Service connector does not contain a trailing '/'.

Example: 
Invalid: https://example.jamfcloud.com/
Valid: https://example.jamfcloud.com

If steps 1-3 do not resolve the issue: 

1. Log in to the CLI of FortiNAC and enable the following to debug: 
   
   CentOS (log in as root):

nacdebug -name JamfServer true
nacdebug -name MdmManager true

FortiNAC-OS (log in as admin):

execute enter-shell
nacdebug -name JamfServer true
nacdebug -name MdmManager true

2. Generate the error from the Admin UI by selecting 'poll now' or 'Test Connection'. 
3. Collect a grab-log-snapshot.

Related article:

How to get a debug log report from FortiNAC

4. Disable debug:
   
   

CentOS (log in as root)

nacdebug -name JamfServer false
nacdebug -name MdmManager false

FortiNAC-OS (log in as admin)

execute enter-shell
nacdebug -name JamfServer false
nacdebug -name MdmManager false

6. Open a support ticket with the following information: 

• Description of the behavior.
•  Screen captures of JAMF MDM service connector.
•  log-snapshot.