Troubleshooting Tip: Blinking LEDs or disk state failed on physical appliance
Description
This article describes how the following symptoms indicate a hardware failure has occurred:
LEDs are blinking amber on one of the drives, or:
Executing the command raid -ad -c=0 in the appliance CLI as root shows a failed disk state.
> raid -ad -c=0
Controller: PERC H330 Mini
**************** Physical Drive ****************
Vendor: DELL(tm)
Model: ST1000NX0423
Protocol: SATA
Media: HDD
NegSpeed: 6144 Mbps
CapSpeed: 6144 Mbps
Certified: YES
Location: 0:0:1
Size: 953344 MB (931 GB)
Avail: 0 MB
PowerState: Spun Up
SMARTState: No Error
DiskState: Failed <----- Indicates a failed or failing disk.
Encryption Capable: No
Secured: Not Applicable
Sector Size: 512B
T10 Protection Info Capable: No
**************** Physical Drive ****************
Vendor: DELL(tm)
Model: ST1000NX0423
Protocol: SATA
Media: HDD
NegSpeed: 6144 Mbps
CapSpeed: 6144 Mbps
Certified: YES
Location: 0:1:1
Size: 953344 MB (931 GB)
Avail: 0 MB
PowerState: Spun Up
SMARTState: No Error
DiskState: Online
Encryption Capable: No
Secured: Not Applicable
Sector Size: 512B
Controller: PERC H330 Mini
**************** Physical Drive ****************
Vendor: DELL(tm)
Model: ST1000NX0423
Protocol: SATA
Media: HDD
NegSpeed: 6144 Mbps
CapSpeed: 6144 Mbps
Certified: YES
Location: 0:0:1
Size: 953344 MB (931 GB)
Avail: 0 MB
PowerState: Spun Up
SMARTState: No Error
DiskState: Failed <----- Indicates a failed or failing disk.
Encryption Capable: No
Secured: Not Applicable
Sector Size: 512B
T10 Protection Info Capable: No
**************** Physical Drive ****************
Vendor: DELL(tm)
Model: ST1000NX0423
Protocol: SATA
Media: HDD
NegSpeed: 6144 Mbps
CapSpeed: 6144 Mbps
Certified: YES
Location: 0:1:1
Size: 953344 MB (931 GB)
Avail: 0 MB
PowerState: Spun Up
SMARTState: No Error
DiskState: Online
Encryption Capable: No
Secured: Not Applicable
Sector Size: 512B
T10 Protection Info Capable: No
Scope
FortiNAC.
Solution
Issue an RMA to replace the hardware.
For instructions on replacing a failed drive, see Technical Tip: Hot swap a primary drive in a 2 drive physical appliance.