Troubleshooting Tip: Airwatch poll fails with HTTP 429 error code
Description
This article describes how to resolve issues where FortiNAC is no longer registering or deleting devices that have been enrolled or deleted in Airwatch.
Scope
FortiNAC.
Solution
In these situations, Test Communication succeeds but polling fails. The Administration UI displays a 429 error when attempting to 'Poll Now'.
Example from FortiNAC output.master log:
AirWatchServer: HTTPException(status code = 429)
A 429 error code indicates the Airwatch device has received too many requests from the appliance in a given amount of time. This results in the Airwatch device no longer responding to any additional requests.
There are 2 settings in Airwatch that can be modified. Contact Airwatch support for assistance.
- The maximum allowed number of calls that can be polled per minute can be overridden. Remove the overridden maximum value.
- Increase the number of polls that can be made.
Configure the appliance to perform less queries.
Navigate to Network -> Service Connectors and modify the below settings:
- Disable Application Updating.
- Change Automatic Registration Polling to 1 per Day.
- Disable Revalidate Health Status on Connect.
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