Technical Tip: Upgrade fails with 'This release is not supported on this appliance' error message
Description
Upgrade attempt fails with error message 'This release is not supported on this appliance'.
Appliances running the CentOS 5 operating system are End-of-Life.
contact the Support representative for assistance.
The install process will exit now.
Solution
1) Verify the CentOS version with following command:
Note: If this is really CentOS 5, it is not possible upgrade it.
These units are long out of support, and need to contact the Fortinet Sales Representative to get a fresh install with eval license to migrate to a later CentOS 7.
Upgrade attempt fails with error message 'This release is not supported on this appliance'.
Appliances running the CentOS 5 operating system are End-of-Life.
contact the Support representative for assistance.
The install process will exit now.
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This can occur if “yum update” process is interrupted
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Solution
1) Verify the CentOS version with following command:
# cat /etc/*-releaseExample output:
# CentOS Linux release 7.9.2009 (Core) <----- Confirms that correct CentOS 7 is running but the issue with upgrade persist2) Verify if there are duplicate 'centos-release' packages installed on a system with following command:
…
# rpm -q centos-releaseExample output:
# centos-release-7-6.1810.2.el7.centos.x86_643) Perform cleanup of duplicate packages (create VM snapshot prior cleanup).
# centos-release-7-7.1908.0.el7.centos.x86_64
# yum-complete-transaction4) Execute upgrade of FortiNAC
# yum-complete-transaction --cleanup-only
# package-cleanup --dupes ### to identify duplicate packages
# package-cleanup --cleandupes ### to remove duplicates and perform cleanup
Note: If this is really CentOS 5, it is not possible upgrade it.
These units are long out of support, and need to contact the Fortinet Sales Representative to get a fresh install with eval license to migrate to a later CentOS 7.