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Technical Tip: Upgrade aborts when remote backup fails

Description

This article describes the behavior where software upgrades fail to complete when remote backups are configured but not working.

Examples of errors displayed when upgrading and in the update_log file in /bsc/campusMgrUpdates:

"Running backup ./.backup_config: line 24: unexpected EOF while looking for matching"

Error: FTP transfer failed from <FortiNAC hostname> to <FTP server hostname or IP address>

(Or similar error indicating transfer failure if using SSH)

Running the /bsc/campusMgr/bin/systemBackup script results in the same error.

Scope

FortiNAC v8.3 and above.

Solution

In the Administration UI, navigate to System -> Settings -> System Management -> Remote Backup Configuration.
Correct the settings so the remote backup completes, or disable the remote backup option (note: disabling the feature removes remote backup configuration).
Select Save Settings.
Re-run the software upgrade.

For more information on backups, see the Backup and Restore reference manual in the Document Library.

Related articles:

Technical Note: Upgrade aborts indicating multiple packages