Technical Tip: Unable to connect to FortiAnalyzer due to serial number mismatch
Description
Unable to connect to FortiAnalyzer. output.master contains messaging similar to the following:
yams.fortinet.oftp INFO :: 2020-05-01 13:50:59:011 :: /xx.xx.xx.xx:514 connected!
yams.fortinet.oftp WARNING :: 2020-05-01 13:50:59:174 :: Serial number mismatch!
yams.fortinet.oftp INFO :: 2020-05-01 13:50:59:174 :: /xx.xx.xx.xx:514 disconnected!
Verified the serial numbers defined in both products are correct:
FortiNAC: System -> Settings -> System Communication -> Log Receivers.
FortiAnalyzer: System Settings -> FNAC ADOM -> Device Manager.
Scope
Version: 8.7
Solution
Addressed in version 8.8.0 (serial number check has been removed).
Unable to connect to FortiAnalyzer. output.master contains messaging similar to the following:
yams.fortinet.oftp INFO :: 2020-05-01 13:50:59:011 :: /xx.xx.xx.xx:514 connected!
yams.fortinet.oftp WARNING :: 2020-05-01 13:50:59:174 :: Serial number mismatch!
yams.fortinet.oftp INFO :: 2020-05-01 13:50:59:174 :: /xx.xx.xx.xx:514 disconnected!
Verified the serial numbers defined in both products are correct:
FortiNAC: System -> Settings -> System Communication -> Log Receivers.
FortiAnalyzer: System Settings -> FNAC ADOM -> Device Manager.
Scope
Version: 8.7
Solution
Addressed in version 8.8.0 (serial number check has been removed).
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