Technical Tip: MDM Poll Failures Due to Invalid Characters
Description
Scope
Version: 8.x
Solution
When attempting to poll MDM, an error displays indicating an invalid character was found.
This error is generated when at least one illegal character is contained in the polling response from the MDM. The information cannot be parsed and the poll fails.
Scope
Version: 8.x
Solution
Delete the records in the MDM containing the illegal characters.
If assistance is needed to identify the records containing the characters, contact Support.
Related Articles
Technical Note: Identifying Parsing Issues Resulting in MDM Poll Failures - INTERNAL