Technical Tip: LDAP authentication not working after directory account password change
Description
This article describes an issue with LDAP authentication which stopped working after password was changed on the directory side.
Scope
FortiNAC v8.x.
Solution
The LDAP server communication uses credentials defined in the LDAP settings. These credentials must match on both the appliance and directory. Otherwise, a 'Directory Connection Failure' event would be generated, and authentication attempts to that directory will fail.
To verify if the credentials match:
- Navigate to System > Settings > Authentication > LDAP.
- Highlight the server and click Modify.
- Update the LDAP Login and LDAP Password fields to the new credentials.
- Select the Validate Credentials button. The Credential Status field will update with the results. If credentials match, "Credentials Verified" will appear. Click OK to save.
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Technical Note: LDAP server credential validation fails
Technical Note: LDAP server SSL and TLS connections require trusted name