Technical Tip: How to restart processes via the CLI
Description
This article describes the steps necessary to restart control processes via the CLI.
Scope
FortiNAC.
Solution
Note the following:
- If a High Availability (HA) Configuration is in use, see this article.
- This does not reboot the appliance.
- In a Control Server/Application Server pair, this procedure is performed on the Control Server. It will restart the processes on the Application Server as well.
- During restart, VLANs will not be switched, Captive Portal pages will not be served and RADIUS requests will not be responded to until processes are back up.
- SSH as root to the Control Server or Control/Application Server.
- Shut down the processes. Enter the following command:
shutdownNAC
- Enter the following command:
jps
(Use the jps command until no 'Yams' process is seen running. This may take five to twenty seconds.)
- Start the processes up again. Enter the following command:
startupNAC
The message 'Master Process is Running' should appear.
Note: The startup could take anywhere between roughly 5-10 minutes. Try waiting for that length of time before attempting to access the Administrative UI.
Note: The startup could take anywhere between roughly 5-10 minutes. Try waiting for that length of time before attempting to access the Administrative UI.